Online Privacy Policy and Terms & Conditions in respect of official WebSite(s) of Cultural Foundation

Important Notice to users:

Please not that using of this website is subject to the following Terms and Conditions. Hence users are requested to read these mandatory Terms and Conditions carefully before using this website:
(All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site).

  1. Copyright

    The entire content included in this site, including but not limited to text, graphics or code is the property of Cultural Foundation including all copyrights thereof as a collective work with ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of respective dealings with Cultural Foundation. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for the intended purpose as relevant in connection with your official relation with Cultural Foundation. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless specifically authorized by Cultural Foundation in writing. You are not authorized to make any change or delete any proprietary information/content from materials downloaded from the site.

  2. Trademarks

    All trademarks/logo, service marks and official names of Cultural Foundation used in the site are proprietary and the properties of Cultural Foundation only.

  3. Warranty Disclaimer

    This site and the materials on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Cultural Foundation disclaims all warranties, express or implied, including, but not limited to, any implied warranties for a particular purpose and non-infringement. Cultural Foundation further does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Cultural Foundation does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise.

  4. Limitation of Liability

    Cultural Foundation shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or relevant services, even if Cultural Foundation has been advised of the possibility of such damages.

  5. Information Errors

    In the event that Cultural Foundation mistakenly lists any services or provides with other incorrect information, then Cultural Foundation reserves the right to refuse or cancel proceeding ahead with respective service(s) and make refund of applicable amount at the reasonable discretion of Cultural Foundation.

  6. Term & Termination

    These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or any dealing process with Cultural Foundation. These terms and conditions, or any part of them, may be terminated by Cultural Foundation at any time at its sole discretion without notice, for any reason, whatsoever. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

  7. Notice

    Cultural Foundation may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Cultural Foundation.

  8. Use of Site

    Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including an Cultural Foundation and/or other employee, host, or representative, as well as other members or visitors on the site is prohibited. You are not authorized to upload, distribute, or otherwise tarnish the image/reputation of Cultural Foundation by publishing through the site or otherwise any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You shall not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial/non-commercial online service or other organization.

  9. Participation Disclaimer

    Cultural Foundation does not assume any responsibility to review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Cultural Foundation is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Cultural Foundation reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark; other intellectual property right of another or (d) offensive, irrelevant to Cultural Foundation’s respective activities/services, or otherwise unacceptable to Cultural Foundation at its sole discretion.

  10. Indemnification

    You agree to fully indemnify, defend, and hold harmless Cultural Foundation its officers, directors, employees, agents, licensors, contractors, service providers/suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs. This includes reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

  11. Third-Party Links

    As part of our continuous endeavor to provide increased value to visitors, Cultural Foundation may link to sites operated by third parties. However, notwithstanding any affiliation of Cultural Foundation with third party(ies), Cultural Foundation has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Cultural Foundation. These linked sites are only for your convenience and therefore you access them at your own risk and responsibilities. Nonetheless, Cultural Foundation seeks to protect the integrity of its website and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

  12. Governing Law & Dispute Resolution

    Your use of this site shall be governed in all respects by the laws of the emirate of Abu Dhabi, United Arab Emirates, without regard to choice of law provisions. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site shall be to courts of law in the emirate of Abu Dhabi, United Arab Emirates. Cultural Foundation's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor business/official practice shall act to modify any of these terms and conditions. Cultural Foundation may assign/delegate its rights and duties under this Agreement to any party at any time without notice to you.

Terms and Conditions related to tickets and entry

  • Ticket Terms and Conditions

  • These terms and conditions of sale constitute the general terms and conditions for the sale of onsite and online and admission tickets of the Cultural Foundation. They apply without amendment or restriction to all products and services made available from time to time by the Cultural Foundation.

    The Cultural Foundation reserves the right, in its absolute discretion, to vary, amend or modify these terms and conditions of sale at any time and without notice.

    The products and services offered for sale on the Cultural Foundation website and on site are only to private individuals and natural persons, for their own personal use and consumption. As a private individual, the buyer represents and warrants that he or she is not a professional or commercial buyer and is not attempting to acquire or use in any way the products and services offered for sale by the Cultural Foundation for professional or commercial use or for profit.

    For all professional and commercial purchases of products and services of the Cultural Foundation, the buyer must contact the Cultural Foundation call centre: 02 657 6348 or info@culturalfoundation.ae

    Methods of Payment

    All prices are subject to change in the absolute discretion of the Cultural Foundation without notice. If the prices are changed, the prices applicable at the time of purchase of the admission tickets, products and services will apply.

    The only currency accepted onsite for cash payment in the Cultural Foundation is the United Arab Emirates Dirham (AED). Payment onsite is also accepted by credit card and debit card. The online purchase of admission tickets, products and/ or services, must be made by credit card. Purchases will be charged in United Arab Emirates Dirhams (AED). Taxes and VAT will be applicable based on Abu Dhabi laws.

    The buyer's bank account will be debited by the Cultural Foundation via its secure payment site for the total amount of the admission tickets, products and/or services purchased by the buyer [and only when the buyer has registered in accordance with the online procedure on the Cultural Foundation website].

    Admission Tickets Check

    All tickets are systematically checked in the Cultural Foundation by optical identification of the bar code printed on the ticket. Only tickets with a bar code and perfectly legible text will be accepted. Any partially printed, soiled, damaged or illegible tickets cannot be accepted. For virtual tickets downloaded onto the smartphone application, any smartphone screen support that is cracked/ damaged or has lighting problems will be rejected at the time of the admission check.

    The Cultural Foundation reserves the right to refuse any access if presented with an admission ticket that does not comply with the conditions listed above.

    Ticket Usage and Attendance at the Cultural Foundation

    Tickets are only valid for the reserved date and/or time.

    Ticket must be retained for the entire duration of the visit.

    Tickets can be checked at any time during the visit.

    Any soiled or damaged tickets cannot be accepted.

    Tickets are non-transferable.

    It is the buyer’s responsibility to check whether there are any restrictions placed on entry in the Cultural Foundation, such as age restrictions or dress code restrictions, before purchasing a ticket from the website.  The Cultural Foundation reserves the right to refuse entry to any buyer that fails to meet the dress code or meet age restrictions or otherwise displays any dangerous, disruptive, unruly or unlawful behaviour without any liability on the Cultural Foundation or obligation to refund the Ticket. 

    All tickets are issued subject to the onsite rules and regulations as may be put in place by the Cultural Foundation and updated by the Cultural Foundation from time to time.  It is the responsibility of the visitor to abide by any such rules and regulations and to familiarize themselves with these rules and regulations before purchasing a ticket.

    In any event, the Cultural Foundation reserves the right to deny entry and reserves the right to conduct security searches at any time to ensure safety and security onsite.

    The Cultural Foundationmay restrict items that are brought onsite, including without limitation food, beverages, cameras, video and audio recording equipment, seating, selfie sticks, and items considered unlawful, hazardous, dangerous or potential weapons.  The Cultural Foundation will not be held liable and will not refund the ticket purchase if entry to the Cultural Foundation is denied due to a buyer bringing, or attempting to bring, a restricted item onsite.  The Cultural Foundation accepts no responsibility or liability for items confiscated by the Cultural Foundation security or management.

    The Cultural Foundation and its management accept no responsibility or liability for items lost or stolen, or injury suffered at The Cultural Foundation.

    Many events taking place at the Cultural Foundation will have a "last admission" time, meaning the latest time a ticket purchaser can enter the event.  The last admission time is generally earlier than the end time of the event.  If a buyer is refused entry for an event because they arrive at the event after the last admission time the Cultural Foundation will not issue a refund.

    By purchasing a ticket through the Cultural Foundation you hereby agree that you may be photographed, filmed, or recorded by the Cultural Foundation on site management, or any third party operating on behalf of the Cultural Foundation at any event taking place at the Cultural Foundation or at the immediate surroundings of the entrance to the venue. By purchasing a ticket through the Cultural Foundation you hereby waive all rights in any photographs, video or audio recordings of you at any event taking place at the Cultural Foundation or the immediate surroundings of the entrance to the venue (the "Recorded Material") made by the Cultural Foundation on site management, or any third party operating on behalf of the Cultural Foundation. You hereby agree that the Cultural Foundation, or any third party operating on behalf of the Cultural Foundation may use the Recorded Material in any way they deem fit, without restriction, approval from, or compensation to you.

    Methods of Delivery of Tickets

    Admission tickets purchased on the Cultural Foundation website will be delivered as PDF files by email to the email address supplied by the visitor.

    Delivery time for the confirmation email with the electronic ticket attached is generally between 10 to 30 minutes after the online order has been completed. At particularly busy times, such as the first day of sales for a very popular event, delivery of confirmation emails may take up to 24 hours to be processed and delivered.  If a buyer has not received the confirmation email with a PDF of the ticket attached within 24 hours, they should contact the Cultural Foundation Customer Services regarding the order.  If the buyer is purchasing a ticket for an event taking place on the same day, they should contact the Cultural Foundation Customer Services if they have not received the confirmation email within one hour of the order being completed. It is the buyer's responsibility to follow up on any non-receipt of the confirmation email and e-ticket.

    It is the buyer’s responsibility to (i) provide the Cultural Foundation with a working, correct email address for ticket delivery, and (ii) to check their inbox and spam/junk folder for the email containing the PDF of the ticket. It is the buyer's responsibility to provide an accurate email address to which emails can be delivered without issues.  The Cultural Foundationwill not be held responsible for non-delivery of electronic tickets in cases where an inaccurate or non-deliverable email address has been provided.

    If the buyer purchasers a ticket onsite, the buyer will be issued with a printed ticket at the time of making the payment.

    Cancellation and Reimbursement Requests

    Admission tickets and associated product(s) and/or service(s) cannot be returned or exchanged and will not be reimbursed (including, without limitation, if lost or stolen).

    No refund will be made after the payment for the purchase of the admission tickets, products and/or services is received by the Cultural Foundation.

    The liability of the Cultural Foundation to the buyer in contract, tort or otherwise arising out of or in connection with the purchase of admission tickets is limited in all cases to an amount equal to the aggregate cost of the admission tickets, products and/or services purchased by the buyer.

    The Cultural Foundation is not responsible for and will not be liable in contract, tort or otherwise for any cost, claim, action, damage or loss suffered or incurred by the buyer arising out of or in connection with:

    • any act, omission, default or fault of the buyer;
    • any act or omission, default or fault by any third party;
    • Force majeure, including, without limitation, war, rioting, uprising, interruption in transport services, fire, computer failure, interruptions in telecommunications (including, without limitation, networks and the Internet), flooding or natural disaster;
    • any error arising out of or in connection with order processing or printing of print-at-home admission tickets;
    • any negligent act or omission arising out of or in connection with the loss, theft or the illegal use of the print-at-home ticket;
    • any matter or thing arising out of or in connection with the use of the internet network (including, without limitation, the loss of data, interference, viruses or interruption of service); and
    • any matter or thing arising out of or in connection with the cancellation or postponement of a programmed event at the Cultural Foundation.

    Use of Personal Information

    The Cultural Foundation collects your personal information to process ticket(s) order.  The personal information provided enables the Cultural Foundation to personalize the electronic ticket with the purchaser's name, making it a more secure form of entry. Additional information collected may be needed to identify buyers in the case of disputed entry (e.g. where a duplicate ticket has been used) or in the casewe need to contact visitors to advise them of any changes to a programmed event.

    Some of the personal information collected is required to pass the security checks made by the credit card processing companies or banks when an online transaction is made.

    Some limited additional information which we collect helps us to analyse which events appeal to which visitors groups, enabling us to target our messaging regarding events more efficiently, and to market future events to visitors.

    When you create a the Cultural Foundation account or otherwise provide us with your personal information through the website, the personal information we collect may include your:

    • Name
    • Address
    • Email Address
    • Contact Number
    • Mobile Number
    • Nationality
    • Age
    • Information about your preferences for receipt of information, including newsletters, events of interest, types of events of interest etc…

      You must only submit to usinformation that is accurate and not misleading. You must keep it up to date and inform us of changes. We reserve the right to request supporting documents to verify the information provided by you.

      We will only be able to collect your personal information if you voluntarily submit the information to us. If you choose not to submit your personal information to us or subsequently withdraw your consent to our use of your personal information, we may not be able to provide you with our services.If you provide the personal information of any third party to us, we assume that you have obtained the required consent from the relevant third party to share and transfer his/her personal information to us.

      If you sign up for the Cultural Foundation using your social media account or link your Cultural Foundation account to your social media account, or use certain other Cultural Foundation social media features, we may access information about you that you have voluntarily provided under your social media provider in accordance with the provider's policies, and we will manage your personal data which we have collected in accordance with the Cultural Foundation's privacy policy.

      The personal information we collect from you will be used, or shared with third parties (including related companies, third-party service providers, and third-party sellers), for some or all of the following purposes:

    • to facilitate your use and/or access to our website;
    • to process orders you submit through the website, whether the products are sold by the Cultural Foundation or a third-party seller;
    • to deliver the products you have purchased through the website, whether sold by the Cultural Foundation or a third-party seller. We may pass your personal information on to a third party in order to make delivery of the product to you (for example, to our courier or supplier);
    • to update you on the delivery of the products and for customer support purposes;
    • to administer your account (if any) with us; verify and carry out financial transactions in relation to payments you make online; audit the downloading of data from the website; improve the layout and/or content of the pages of the website and customize them for users; identify visitors on the website; carry out research on our users' demographics and behavior; provide you with information we think you may find useful or which you have requested from us, including information about our or third party sellers' products and services;
    • when you register an account with the Cultural Foundation or otherwise provide us with your personal information through the website, we will also use your personal information to send you marketing and/or promotional materials about our or third-party sellers' products and services from time to time. You can unsubscribe from receiving marketing information at any time by using the unsubscribe function within the electronic marketing material.
    • in exceptional circumstances, the Cultural Foundation may be required to disclose personal information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or for law enforcement purposes, or for the fulfilment of legal and regulatory requirements and requests.

    The Cultural Foundation may share your personal information with third parties and our affiliates for the abovementioned purposes. In sharing your personal information with them, we endeavor to ensure that the third parties and our affiliates keep your personal information secure from unauthorized access, collection, use, disclosure, or similar risks and retain your personal information only for as long as they need your personal information to achieve the abovementioned purposes.


    The Cultural Foundation will not be held responsible for or liable for any issues, damages, or physical injuries suffered by any visitor onsite or during any programmed event at the Cultural Foundation.

    Applicable Law

    These terms and conditions are governed by and will be construed in accordance with the laws of the United Arab Emirates as applied in the Emirate of Abu Dhabi.

    Any legal suit, action or proceeding arising out of, or related to, these terms and conditions shall be instituted exclusively in the courts of Abu Dhabi, United Arab Emirates.

    Contact Us

    Cultural Foundation, Rashid Bin Saeed Al Maktoum St (2nd St), HisnW3- Abu Dhabi

    Email: info@culturalfoundation.ae

    Telephone: 02 657 6348

    Website: https://culturalfoundation.ae/

    The call Centre is open from 10 am to 7 pm, Sunday to Thursday and 12 pm to 7 pm on Friday.

    Terms of Entry related to the theatre performances.

    • Entry to Cultural Foundation Abu Dhabi and its performances is subject to government issued guidelines and precautions. All visitors will require ‘green’ status on the Alhosn app for admission, as well as a 48-hour negative PCR test result to attend the performance.

    • Doors open 30 minutes before the show begins.

    • Patrons arriving late to a performance will only be admitted into the venue at a suitable break. Latecomers may be seated in alternate seat locations to avoid disruption of the performance.

    • Cultural Foundation Abu Dhabi has limited free parking slots. Valet service may be available.  

    • Photography, audio or video recording including camera phones are strictly prohibited inside Cultural Foundation Abu Dhabi’s theatre, unless otherwise specified. 

    • 6+ years would require a ticket to enter the theatre.

    • In certain shows, children under 6 years of age are not advised to attend, unless otherwise specified.

    • Patrons under 15 years old must be accompanied by an adult and will only be allowed to sit in the ground level. 

    • No food or drinks are allowed inside the theatre. Only water will be permitted. 

    • No food or drinks purchased outside are permitted inside Cultural Foundation Abu Dhabi.